Turnaround:

The turnaround time on your order with Shades Mountain Print Shop, LLC starts when your 100% payment is paid, we have all the information required to complete your order (all artwork, correct files, all fonts required, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information.

Standard Turnaround Time:
10-15 Business Days for Screen Printing and DTF + Shipping
15-20 Business Days for Embroidery + Shipping.

Complex orders/add­ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turnaround on orders, adding roughly 2 days per finishing to the turnaround time. The most up-to-date turnaround time will be listed on your quote and invoice.

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Shades Mountain Print Shop’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

Terms:

Orders require 100% payment before the order begins unless otherwise approved by Shades Mountain Print Shop, LLC staff and the remaining balance is due when the order is completed. If you pay via check, the turnaround time clock on your order will not begin until your check clears.

Artwork:

All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. The text must be converted to outlines. Printing can only be as good as the artwork. Shades Mountain Print Shop, LLC will not be responsible for poor quality printing due to poor artwork. Shades Mountain Print Shop, LLC is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.

Art Approval/Online Proofing:

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. Shades Mountain Print Shop, LLC will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

Screens:

We will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will be considered a different order, with pricing and minimums, charged accordingly.

Specific Measurements when Printing:

Even though Shades Mountain Print Shop, LLC has years of experience, there is no way to effectively and efficiently measure a distance from the collar on each shirt as each garment is loaded onto the press by hand. If you request a print that is 2″ down from the collar, we will use that as a guide and do our best to make sure that all shirts hit that target, but not all shirts will hit exactly at 2″, they may be off by as much as an inch in either direction. This will not be considered a misprint and Shades Mountain Print Shop, LLC will not reprint or refund these shirts.

Changes to order after Deposit is received:

Any changes made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time-consuming.

Cancellations and Restocking Fees:

Cancellations made after an order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order.

Under-Runs and Spoilage:

Due to the nature of this business, Shades Mountain Print Shop, LLC will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum).

Shades Mountain Print Shop, LLC will not, at any time, be responsible for any lost profits on items shorted from your order. (IE: If you paid $7.50 per shirt to get the shirt printed, but you sell them for $25.00, Shades Mountain Print Shop, LLC is only responsible for the $7.50 you would have paid us for the shirt).

Returned Checks:

There will be a $30.00 returned check fee.

Garment Disclaimer:

Shades Mountain Print Shop, LLC is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important.

Satisfaction Clause:

Shades Mountain Print Shop, LLC will not be responsible for your satisfaction with the garments printed on or the printed artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without printing. Blank samples will not credit to the cost of your order.

Quality Assurance:

We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 72-hour window from the time you receive the goods to notify us of any issues with the order. Shades Mountain Print Shop, LLC will not be responsible for errors with your order if notified after 72 hours of receiving the goods. Shades Mountain Print Shop, LLC also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While Shades Mountain Print Shop, LLC does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.